Frequently Asked Questions

Q) When I click on the Video Tour button the movie does not start or the screen displays garbled code?

A) If you have trouble playing the wmv files, it may be because you have some sort of firewall settings preventing playing of programs on the web. For example, if you use Zone Alarm and have a problem, try going PROGRAM CONTROL then click on the PROGRAMS tab. Look for windows media player and if there are RED x's then click on them and switch them to ALLOW. Similarly, you may have other firewalls preventing the playing of WMV files. For Windows Firewall click Start, Settings, Control Panel, then Network Connections. Next, choose Change Windows Firewall Settings. Windows Firewall appears. Click the Exceptions tab. Click Add Program, and then select WM Recorder from the list.

Q) What Operating System do I need to run ChartSmart?

A) ChartSmart will run on any system including Windows XP/ME,2000,98,95

Q) Do I need to be on the internet to use Chartsmart?

A) No. The internet is only used to download the initial ChartSmart program and to download your stock data updates daily which occurs in seconds.

Q) Can I Export ChartSmart Data to other Software?

A) Yes. You can export both Daily and Historical Data in virtually any file format for use in other software tools. This way ChartSmart can be a valuable research tool for you and at the same time act as your data source for other software saving you the cost of other end of day data feeds.

Q) How many criteria can you set for a specific screen at one time?

A) Virtually unlimited. ChartSmart allows you to combine hundreds of screening criteria like trading volume, number of trades, price volatility, price, earnings, % the current stock price is from its cyclical high or low, and much more. Screen stock charts for specific technical indicator patterns such as Bollinger Band Breakouts and MACD Crossovers - even customize your own screening formulas .

Q) What are your office hours, when is the data posted, and how can I contact you.

A) Questions? Call us TOLL FREE AT 1-800-665-3389 or 604-731-5777. Our email response time is within minutes to hours so email is a great way to receive tech support. Office hours are 12:00 pm to 4:30 pm Pacific Time. We are located in Vancouver, British Columbia, Canada. The data is posted at about 4:30 Pacific time.

Q) Is there a troubleshooting section I can reference?

A) Although ChartSmart is very easy to use, if you do require assistance, the Troubleshooting section should answer any questions you have.

Q) What about Index Charts?

A) ChartSmart also includes a number of index and commodity charts. The symbols are found on this page so you know what to search for when in ChartSmart.

Q) What are the Nasaq 5 letter stock symbols?

A) The Nasdaq stock symbols have special meanings and can be found here.

Although we attempt to provide all investment information with the intent of maximum accuracy, we accept no liability for it's use. Use of the data is at your own risk and is hereby disclaimed by the provider. The data provided by ChartSmart 2000 may not be reproduced in any form without written consent from ChartSmart Software Inc. U.S. Data for ChartSmart 2000 stock charting, screening and investment software is provided by North American Quotations. ChartSmart daily updates are available at about 4:20 p.m. Pacific Time.